Air New Zealand’s flight cancellation policy gives you permission to cancel your ticket and get a refund if you are eligible for a refund. You can receive a full refund if your reservation is cancelled within 24 hours of booking. After the flight cancellation policy, if you show on your dashboard as a “no-show”, it means you will not get a refund. This article will answer your doubts regarding Air New Zealand flight cancellation policy. Read out the points below to know about cancellation policy, how to save cancellation fees, and how to get a full refund.

What Is Air New Zealand’s Flight Cancellation Policy?

Air New Zealand’s flight cancellation policy allows you to cancel your flight and get a refund. This airline gives you a full refund if your flight is cancelled within an hour of booking or if the flight is booked a week before departure. It gives you the facility to cancel your flight online, and you can send a refund request after filling out a refund form at the official “New Zealand”. You cannot get a refund without fulfilling the eligibility criteria of the refund policy.

If you cancel your flight over the 24 hours of booking, you will have to pay a cancellation fee of approximately 100$ to 500$, and if your flight is cancelled within 24 hours of booking, you will have to pay a cancellation fee of approximately 100$ to 400$. Cancellation fees apply for both Domestic and International flights. If your flight is cancelled by the airline in that case they will arrange your seat on the next available flight and they will fully refund the transfer in your account. If a travel agent or third party has booked your flight, you must contact them directly.

 There are many reasons for flight can be cancel:

  • Sometimes, your flight gets cancelled due to reasons like health issues or inability to reach the airport.
  • If a flight is delayed by the airline, then in that case, you can cancel your flight.
  • Due to bad weather conditions.
  • Machinery problems.
  • If the flight is unable to land, your departure location.

Air New Zealand Flight Cancellation Policy For Long-Haul International Flights

Air New Zealand 24-Hour Cancellation Policy applies for all  Long-Haul International Flights. If Your reservation is cancelled within an hour after booking; then you will receive a full refund. If you have booked your flight one week before departure and due to any reasons you want to cancel your flight, you will get a full refund.

Steps to cancel the ticket of Air New Zealand flight:

  • Go to the “Air New Zealand” website.
  • Click the “Manage Booking” tab.
  • Fill in your details.
  • Select the “previous book flight”.
  • Hit the “cancellation” button.
  • And click the “confirm” button.
  • Immediately send a refund request after ticket cancellation.

Air New Zealand Flight Cancellation/Refund Calculation

Everyone does not receive a refund after ticket cancellation; it depends on the unused part of the ticket:

  • You will receive a full refund on tickets.
  • If you do not cover the free cancellation policy, then you will get a refund after deducting cancellation fees.
  • If your ticket is partially utilized, your refund will be the higher of these two amounts.

How To Apply For A Refund with Air New Zealand Flights?

If your ticket is eligible for a refund or change Air New Zealand flight, you can apply for refund after flight cancellation. If your flight is booked by a direct airline, you must send the refund request by visiting their website/app or calling their customer care number. When you have purchased a ticket directly from the airport, in that case you must visit the airport and fill the refund request form. After filling out the form you will receive a refund within 20 working days.

Air New Zealand Official Website or App:

  • Visit the Air New Zealand website.
  • Go to the “Manage booking” option, which is available at the top of the Website.
  • Enter your flight details.
  • Select the previously booked flight.
  • Click the cancellation button.
  • After this click, the automatic refund option will pop up on your screen; click it and fill out the refund form.

After receiving your refund request, the airline will credit the refund to your bank account within 7 working days.

Note: If you book your flight through a travel agent, then you must contact them directly.

How Will Air New Zealand Flight Pay My Refund?

Without sending a refund request, you will not get a refund. So firstly, you must send the refund request after cancelling the ticket. 

  • The airline will transfer your refund in the same currency in which you purchased the ticket.
  • Refund will transfer only your bank account.
  • If you are not eligible for a full refund, then you will get a refund after deducting cancellation charges and taxes. 
  • You have to send the refund request immediately after cancelling the ticket.

How to Cancel Air New Zealand Flight Online?

Air New Zealand allows you to cancel your flight through online. This is a time-saving method. You must pay cancellation fees if you are not eligible for a refund. Let’s look at some points to cancel your flight online.

Cancel Flight Via Online:

  • Go to the “Air New Zealand” official website.
  • Search for the “My trips”.
  • Enter your confirmation number or ticket number.
  • Fill in your necessary details.
  • Click on the “Search” bar.
  • Select the booked flight which you want to cancel.
  • Click the “changes” option and click the flight cancel button.
  • Hit the “confirm” button.

Air New Zealand Flight Cancellation Fees

All Air New Zealand flight cancellation fees are various, it’s based on your reservation type. You will have to pay cancellation charges if you want to cancel your flight. Follow the fee structure according to your ticket type. You will receive a full refund if the ticket is cancelled within an hour of booking. If your dashboard shows “no-show”, it means you are not eligible for a refund.

For Air New Zealand long haul flights cancellation fees:

    • Economic- Flexible fare : Cancellation charge is 300$.
    • Premium-Economy fare:  Cancellation charge is 400$.

Air New Zealand Flight Cancellation Business Class Fares :

    • If you cancel a business class fare ticket, you must pay a cancellation fee of up to $500.

Smart saver fare cancellation fee:

      • For Non-refundable tickets, you can not cancel your reservation in the case of passenger death.
      • After a cancelled flight, if you are showing only on your dashboard  “no-show” that means you will not get a refund.

Economic flexi fare or Business class fare cancellation fees:

    • If you use smart saver fare at the time of cancellation flight, then, you will get a full refund. 

Cancellation Fees For Domestic Flight In New Zealand flight:

    • You will get a refund on domestic flights after deducting some charges like seat and baggage fare.
    • In flex refunds, fare cancellation fees will be imposed at approximately NZD 50. 

Air New Zealand Flight Cancellation Policy FAQ’s

  • Can I get a refund after the cancellation Air New Zealand flight ticket?

Yes you will get a refund if your reservation ticket is valid for refund.

  • How long does it take for Air New Zealand to transfer a refund after Flight Cancellation?

You will receive a refund within 7 workings after which date you send a refund request.